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Customer service, now easier done than said. Use the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer happiness.

Your desk, in the palm of your hands.

Get instant notifications about contacts, accounts, and the tickets you follow. Within each ticket, responses and internal comments are displayed as full-length conversations.

Work Modes organize tickets based on due time or customer type. Your tickets are sorted automatically so that you can focus on responding to the most urgent ones first.

Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket. View contact details like email, phone number, and address, as well as past interaction details.

Zoho Desk helps you stay on top of every aspect of your customer service effort.

Great customer service can be your competitive advantage.

TICKET MANAGEMENT

Manage tickets and everything else in one place.

Track customer requests across channels, brands, products, departments, and more.

ZIA

Supercharge your team with contextual AI.

Make your great support team even better with thoughtfully built AI.

SELF - SERVICE

Offer quick help for the DIY customer.

Enable customers to find quick answers by themselves, wherever they are.

INSIGHTS AND IMPACT

Know what's working, and what isn't.

Get actionable insights into your team's performance through reports and dashboards.

AUTOMATION

Automate all your repetitive activities.

Manage processes and automate repetitive activities to save time and effort.

AGENT PRODUCTIVITY

Empower every agent to delight every customer.

Everything your agents need to collaborate, communicate, and secure those customer relationships.

EXTENSIBILITY

Integrate with the rest of your company.

Get more out of Zoho Desk by connecting it with all the other software your team uses.

CUSTOMIZATION

Set up Desk to fit your team perfectly.

Customize not just how your help desk looks and feels, but also how it behaves.

Great customer service can be your competitive advantage.

Create tickets on the go.

With one tap, you can create tickets on your Zoho Desk mobile app. Set the status, link to CRM contacts, assign owners, change priority, and more.

Stay on top of things.

See the entire ticket conversation on a single screen. The latest response is displayed right on top, so you can move forward immediately.

Respond quickly

Respond to tickets quickly with response templates. Write them once and use them forever. You can also upload attachments or make 'Private' responses.

Works across verticals and scales to every business size

Great customer service shouldn't cost you an arm and a leg.

STANDARD

N3,600

Per Agent / Per Month

BILLED ANNUALLY

Social & Community Channels

Product-based Ticket Management

Help Center Themes Gallery

Public Knowledge Base

SLAs & Escalations

Workflow, Assignment & Supervise Rules

Customer Happiness Ratings

Reports & Dashboards

Work Modes for Tickets

Marketplace Extensions & Integrations

ASAP – Embeddable Self-service

24×5 Phone Support

Add-On (1,500/Light Agent/Month)

popular

PROFESSIONAL

N6,000

Per Agent / Per Month

BILLED ANNUALLY

Everything in STANDARD+

Multi-Department Ticketing

Team Management

Automatic Time Tracking

Blueprint – Basic Process Management

Round Robin Ticket Assignment

Agent Collision

Tasks, Events & Call Activities

Ticket sharing & Templates

Private Marketplace Extensions

SLA Dashboards

Mobile SDKs

Add-On (1,500/Light Agent/Month)

ENTERPRISE

N10,500

Per Employee/Per Month

Billed Annually

Everything in PROFESSIONAL+

Zia – Artificial Intelligence

Multi-brand Help Center

Advanced Process Management

Global Reports & Dashboards

Scheduled Reports

Contract Management

Validation & Layout Rules

Field Watching

Multiple Business Hours & Holidays

Role-based Data Sharing

50 Light Agents

Add-On (1,500/Light Agent/Month)

Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.

Your Desk is now pocket-friendly. Literally.

Now, close tickets on-the-go using Zoho Desk's mobile app. Decision-makers can use Radar to monitor ticket traffic and key support metrics, regardless of where they are.

ZOHO NIGERIA

Client Reviews

Zoho Desk Testimonials

"Zoho Desk is simple to deploy and easy to integrate with existing services. The reports and interface are easy to customize. It integrates perfectly to email and Asterix and also handles ticketing very well.."

Steve Migoye

Head of ICT
Zoho Desk has made the biggest impact on the customer service department that we've ever had. It has cut our customer service (response) time almost in half.

Jill Kelley

Customer Service Manager.
"Very easy to use. Requires minimum data to open tickets. Very flexible management configuration. Beautiful data reports - very comprehensive info. Love the happiness feature."

Mario Pires, Geostar.

Springwater Capital Group.

Frequently Asked Questions

Yes, we offer a discount on up-front annual commitments. Our annual prices on this page reflect this discount. We also have a special pricing if you’re a non-profit or an educational institution.

We accept payment via Visa, MasterCard, American Express and PayPal. We also accept payments via bank transfer or check transfer for yearly subscriptions.

Yes, we support 9 languages viz., English (US), Chinese, Japanese, Spanish, French, German, Turkish, Russian and Portuguese (Brazil).

 
Of course you can! Connect with us instantly through live chat (24×5) or by writing to us at sales@boldsolutions.xyz  for more information.
 
You can connect with us instantly through live chat (24×5) or by writing to us at sales@boldsolutions.xyz

We’re fervent about keeping your data safe and secure. Our facilities feature stringent 24/7/365 security with video monitoring, biometric access, and advanced fire, flood, and theft monitoring systems. Our network security system employs the latest encryption and intrusion detection and prevention technologies. Learn more about Zoho’s data protection measures.

GETTING STARTED IS EASY! Ready to take your customer service to the next level?